Central Service Association

Central Service Association is pleased to announce that it has added ProCore Solutions of Marietta, Ga. as an affiliated vendor.

ProCore Solutions offers a complete line of call center solutions to utilities. The menu of services include 24/7 customer care, after-hours and weekend customer care, overflow call handling, outage call handling, collections, language translation and more.

"After visiting ProCore Solutions I came away convinced that their quality of service, and dedication to service, matched that of CSA," Tom Underwood, Central Service Association General Manager said.

Greg Steele, President of ProCore Solutions added, "The alliance between CSA and ProCore Solutions is a fantastic opportunity for two strikingly similar service driven organizations. We want to market our call center services to utility companies in the southeast and our partnership with Central Service Association will help us accomplish that."

All new hires to ProCore undergo an intensive six-week initial training period that includes instructor-led training, shadow time with experienced representatives, role playing with recorded calls and live call handling in a controlled environment. Supplementary training is developed based on procedural changes, quality assurance trends and customer and employee feedback.

"In walking through the call center, the high level of professionalism and training are evident," CSA Marketing Manager Roger Smith said. "It was especially satisfying to see customer service representatives already knowledgeable about how to navigate in our Orbit Customer Management and Billing System."

Unlike many other call center solutions, ProCore Solutions bases its pricing on a simple per-minute rate. Central Service Association members receive a substantial discount off of the standard rates.

For additional information about ProCore Solutions' services, visit http://www.procoresolutions.com or Call Drew Brown, Vice President of Marketing at 1(877) 626-7356.


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Central Service Association is pleased to announce that it has added ProCore Solutions of Marietta, Ga. as an affiliated vendor. ProCore Solutions offers a complete line of call center solutions to utilities. The menu of services include 24/7 customer care, after-hours and weekend customer care, overflow call handling, outage call handling, collections, language translation and more. "After visiting ProCore Solutions I came away convinced that their quality of service, and dedication to service, matched that of CSA," Tom Underwood, Central Service Association General Manager said. Greg Steele, President of ProCore Solutions added, "The alliance between CSA and ProCore Solutions is a fantastic opportunity for two strikingly similar service driven organizations. We want to market our call center services to utility companies in the southeast and our partnership with Central Service Association will help us accomplish that." All new hires to ProCore undergo an intensive six-week initial training period that includes instructor-led training, shadow time with experienced representatives, role playing with recorded calls and live call handling in a controlled environment. Supplementary training is developed based on procedural changes, quality assurance trends and customer and employee feedback. "In walking through the call center, the high level of professionalism and training are evident," CSA Marketing Manager Roger Smith said. "It was especially satisfying to see customer service representatives already knowledgeable about how to navigate in our Orbit Customer Management and Billing System." Unlike many other call center solutions, ProCore Solutions bases its pricing on a simple per-minute rate. Central Service Association members receive a substantial discount off of the standard rates. For additional information about ProCore Solutions' services, visit http://www.procoresolutions.com or Call Drew Brown, Vice President of Marketing at 1(877) 626-7356.