For several years, many of our members have requested that we develop an in-house solution for prepay. Recent developments, like CSA’s new Orbit One electronic payment and customer engagement product, make this the right time to add a prepay option to our portfolio. The comprehensive product is currently under development, but an initial beta version has been installed and is working at a member utility pilot site. We are currently developing this new product under the name Orbit PrePay+. So, the question is, what is CSA doing to make this product a better prepay option for our members? Here are a few examples:
Seamless integration into Orbit CMB and Orbit One
There are no external systems required for setting up a customer. Customers are also able to pay through the new OrbitONE customer portal that shows their Orbit PrePay+ balance. Additionally, because Orbit PrePay+ is fully integrated into Orbit CMB, very accurate daily billing will be achieved.
Orbit PrePay+ works with non-AMI services
While it is always a “best practice” to deploy prepay where AMI for metered services is installed, Orbit PrePay+ allows metered services without AMI, or individual accounts without AMI, to be added and calculated using our estimation engine.
Orbit PrePay+ doesn’t require a “special bill” for mid-month customer enrollment
Utilities can set a customer up at any time, and the software is smartenough to know how to bill a customer without any additional steps.
Bad debt recovery options
Orbit PrePay+ allows the utility to recover bad debts on a definedtimetable when using agreements. This allows the utility to project howmuch bad debt will be recovered over a given time.
Orbit PrePay+ can also auto-create agreements while truing up billing estimations
This means that any shortages (differences between an actual bill and what was estimated) can automatically be put on a 30-day agreement so there is minimal impact to the prepay user.
Full integration with the customer portal and electronic payment solution
Orbit PrePay+ is being built to fully utilize the functionality of CSA’s Orbit One payment and customer engagement product (CustomerPortal). This will mean that pre-pay and post-pay customers will have the same user experience through a single application.
And finally, a lower price