Orbit™ Interactive Voice Response
Manages call flow and customer interactions efficiently
- Provides intuitive management console with easy access to management tools, rule sets and call tree information
- Supports multiple phone trees for specific days and hours
- Integrates with Outage Management, so customers can report outages and get voice or text (SMS) updates
Orbit Interactive Voice Response is a highly customizable, interactive phone routing system to handle customer interactions and call flow.
Orbit and the Orbit Logo are trademarks of Central Service Association