Vendors

Bill Print Providers

CSG International (formerly Cash Cyle Solutions/Business Ink)

CSG provides a wide range of transactional and strategic business communication solutions distributed through multiple channels – USPS, expedited overnight delivery, web, mobile, and email. They provide innovative outsourcing and document management solutions utilizing industry-leading, proprietary technologies that feature multiple physical and electronic presentment and payment solutions. From statement rendering to EBPP to mail piece tracking.

DNI Corp

DNI Corp, conveniently located in Nashville, TN, provides multi-channel customer communication services through print & mail and electronic presentment & payment. DNI can reach your customers with 2-day mail delivery while also giving them the flexibility to choose how they receive bills and make payments. DNI is Nashville’s largest USPS client offering additional solutions including direct mail fulfillment and presort services. DNI is a work share program partner of the USPS which allows DNI mail pieces to be inspected, approved, and accepted by the USPS onsite improving mail delivery to your customers and decreasing call center activity for your employees. Choose DNI to simplify billing & collections for both your employees and your customers.

Pinnacle Data Systems

With locations in Atlanta, Birmingham and Phoenix, Pinnacle Data Systems is one of the country’s largest privately held print, mail and electronic presentment and payment providers. Pinnacle offers a fully integrated suite of print and electronic communications tools including statements, confirmations, checks, postcards, inserts, newsletters, custom envelopes and more. Pinnacle works with clients extensively, one-on-one, to tailor their services and solutions to the unique business needs of the customer.

AMI/METER READING

Aclara Technologies LLC

Aclara Technologies LLC is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities globally. SIS magnifies the benefits of networks that perform automated metering reading by incorporating a range of sensors, communications, and analytic technologies that let utilities monitor their distribution networks, optimize operations, respond to issues quickly, and preempt problems.

Badger Meter

Badger Meter offers an end-to-end solution that helps water utilities generate needed revenue, monitor and conserve their resources and helps them better serve their valued end water customers. Industry-leading municipal water solutions include a comprehensive mechanical and electronic metering line, proven AMR/AMI technology and the powerful analytics tools that truly help in Making Water Visible® for thousands of water utilities

Elster

Elster meets the expanding needs of utilities by providing advanced metering products and services worldwide. The company has two main areas of business - electricity metering products and Smart Metering and Smart Grid system solutions. Elster engineers fully interoperable smart metering products and end-to-end solutions for the Smart Grid, as well as multi-utility advanced metering infrastructure (AMI) systems for water, gas and electricity.

Itron

From measurement and network communication technologies to software and data analytics, Itron’s innovative products, breadth of solutions and value-added services have catapulted us to a position of global leadership. Itron helps thousands of utilities worldwide optimize the delivery and use of energy and water by providing intelligent metering, communication and utility software solutions.

Landis+Gyr

Landis+Gyr is the global industry leader in metering solutions for electricity, gas, heat/cold and water for energy measurement solutions for utilities. They offer a complete portfolio of energy meters and integrated smart metering solutions, enabling utilities and end-users to make better use of scarce resources, save operating costs and protect the environment by managing energy better – and to build the smart grid.

NexGrid

Nexgrid provides comprehensive solutions that enable utilities to achieve operational efficiencies, reduce carbon emissions, and offer customers exciting new ways to monitor and manage energy consumption. They produce standards-based real-time two way communication for the management, monitoring, and control of the electric distribution grid. These solutions provide seamless metering, load control, load management, outage and restoration management, disconnects and re-connects, smart home, two-way messaging, real-time pricing, video surveillance, and more.

Sensus

Sensus helps the world’s public service providers - from utilities, to cities, to industrial complexes and campuses - do more with their infrastructure to improve the quality of life in their communities. They commit to continuously anticipate and respond to your evolving business needs - from innovation in sensing and communications technologies to data analytics and services and beyond.

Tantalus

Tantalus provides Smart Grid communications technology that enables electric, gas & water utilities to optimize the use resources by automating monitoring & control processes, improving operational efficiency, and delivering the information utilities and consumers need to manage energy intelligently and cost-effectively.

Honeywell Smart Energy

At Honeywell, our smart energy solutions go beyond tomorrow’s horizon by putting valuable, actionable data in the hands of our electricity, gas, and water utilities to help redefine the way the world uses energy. Our advanced software solutions and connected enterprise assets help utilities leverage data and gain actionable insights for meeting their performance, reliability, efficiency, cost, and safety challenges — thus driving improved business performance for a smarter tomorrow.

IMAGING SYSTEMS

Mid-South Imaging/Paperstore

At Mid-South Imaging, Electronic Content Management and Payment Processing solutions have teamed top financial industry experts with the latest hardware, software, imaging, and communication products to provide a total solution with fast, accurate transaction processing and immediate access to funds availability. CSA has signed an agreement with Mid-South Imaging (MSI) to offer PaperStore™ (formerly DeltaDOCK) document management software at a reduced cost to all CSA customers. High-speed scanners capture customer paper records and convert them to electronic files for viewing through CSA’s Orbit CMB.

Milner

The professional team at Milner has dedicated years to understanding how to make offices and businesses, large and small, run more efficiently and effectively. Our knowledge of placing the right equipment, right software and right services in place have been trusted by businesses throughout the Southeast for decades. Milner Technologies’ Active Remittance solution automates payment posting and bank deposit preparation using the latest check processing technologies.

SearchExpress

SearchExpress offers Affordable Document Management. Eliminate paper and automate processes with a digital office, to let your employees work smarter. Our enterprise document management software allows you to quickly search and share both digital and paper documents. Also included is workflow to route important documents. SearchExpress uses machine learning and artificial intelligence to extract data on accounts payable invoices and customer forms and passes this data to your CSA system. The system automatically learns the data on your forms, and no manual form training is needed. Your documents can be viewed by clicking a button on your CSA screens. Also, you can search and approve documents from smartphone or tablet.

CREDIT CARD PROCESSING

Clearwater Payments

Clearwater Payments is a leading provider of electronic bill payment technology services. Their continued aim is offer reliable, proactive, and forward-thinking solutions to our utility clients. Clearwater Payments enhances the way billers and their customers interact when it comes to payments by combining an entrepreneurial and client/people-focused leadership team with the latest in world-class technology.

Fiserv

Fiserv is a leading global provider of information technology systems delivering a unified approach that simplifies the billing and payment life cycle. This approach can result in accelerated revenue collection and improved customer engagement while reducing regulatory risk and cost. Enhancing the way people live and work today.

ICheckGateway

iCheckGateway.com brings powerful and affordable ACH Processing and Credit Card Processing solutions to a wide variety of business industries. With the right tools to process online check payments electronically, merchants get their money more quickly and save a considerable amount in processing fees as opposed to those assessed in typical credit card transactions. Get your money faster and keep more of it by processing electronic checks online via ACH or Check 21!

Nexbillpay

Nexbillpay is a complete payment and notification platform. The Nexbillpay platform is designed to address the unique business needs of utilities while at the same time offering security, flexibility and value. Our best-in-class integrated platform taps into the power of CSA’s billing solution by offering a custom portal, account verification, usage/billing presentment and one-time or recurring payment processing through multiple secure channels – online, mobile, by phone or in-person. A notification plug-in provides a hands-free solution for managing and maintaining recurring payments as well as offering an integrated e-billing solution for increased customer satisfaction, loyalty and bottom-line profitability for the utility.

The Neil Group

The Neil Group is a nationwide company specializing in payment solutions for Government and Utility Offices. The Neil Group offers the equipment, software and supplies to accept Visa, MasterCard, American Express, Discover, electronic checks (Check 21 scanning), and check/debit cards.

OTHER

AQ2 Technologies

AQ2 has worked together with CSA on a remittance solution with Check 21 technology. CSA members can scan payments at the point of presentment, store customer payment information digitally onsite and automatically upload scanned information into their current CSA back-end accounting system.

CRC - Cooperative Response Center, Inc.

Cooperative Response Center, Inc. (CRC) is a well-known provider of after-hours call-handling and line crew dispatch. With contact centers located in Austin, Minnesota and Dunlap, Tennessee, CRC provides round-the-clock outage processing and comprehensive customer care with trained Customer Service Representatives (CSRs).

Exceleron

Exceleron Software, LLC is a software development company specializing in hosted applications for the prepaid utility industry. Their MyUsage™ Prepaid (formerly known as PAMS) is a patented, hosted solution for managing prepaid accounts for electricity, gas, water, and/or other utility services. MyUsage™ Prepaid is transforming the utility industry by reducing write-offs and bad debt, improving customer service, and encouraging conservation.

Online Utility Exchange

As the industry leader in utility bad-debt management and recovery, the ONLINE Utility Exchange was the logical choice to provide credit screening functionality for CSA’s Orbit™ Solution. Utilizing proprietary data and state-of-the-art technology, the ONLINE Utility Exchange allows CSA users to accurately determine the delinquency risk of applicants and assess appropriate deposits at the point of application to eliminate bad debt

Mid-South Imaging

Mid-South Imaging is a licensed provider of eLockbox Pro electronic receivables processing services. eLockbox Pro is an ideal receivables solution for billers of all kinds. Make it easier on your customers to pay for the goods and services you offer. Remember, when your customer pays their bill via their bank’s online bill pay site, a check is typically generated and can take up to 5-7 days before you receive their payment. eLockbox Pro will greatly enhance the payment process. In most cases, if a customer initiates an online bill payment through their bank, the payment will be made next the day via funds transfer right into your organization’s bank.

Does your accounting staff spend valuable time posting customer payments? With eLockbox Pro, we help to eliminate manual payment posting. Each day Mid-South Imaging will provide you with an e-mail that contains a customized posting file that can be imported into your utility billing software for payment posting. No more manual posting!

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