Orbit CMB enables you to track
customer usage, billing rates, service orders, taxes
collections, messages and notes, sales histories and more

monitor cmb

  • Bill the gamut of utility services in a way that fits your needs
  • Ease of access via list-based navigation and customizable panes
  • Import charges from other systems, provide one consolidated bill
  • Reprint customer statements on demand
  • Manage deposits for multiple service types and locations
  • Identify and manage delinquent customer accounts easily
  • Real-time data provides up-to-the-minute reporting
  • Fully integrates with Orbit Dynamic Financial Management System (DFMS) and Orbit Cashier, providing immediate activity updates

The Orbit Customer Management and Billing system is your central repository for all customer data. In addition to names and addresses, Orbit CMB enables you to track customer usage, billing rates, service orders, sales taxes, collections, messages and notes, sales histories and more. You’ll get a complete picture of every customer, from insights about how to engage with them to deals they’re involved in. The system also manages the billing process and provides a consolidated bill for all customer charges. This gives businesses more complete insight into their clients and customers, and helps front-line employees make faster, better informed decisions. So what makes the Orbit Customer Management and Billing System so special? Three words – flexibility, usability and scalability. With Orbit CMB you can accommodate from 1,000 to 100,000 customers. You can mold the system to your utility’s needs with SQL Server technology and Windows server platforms, providing intuitive navigation for anyone familiar with the Microsoft Office line of products. Orbit CMB requires little change in process and procedure while enabling far greater efficiency.

I pick up the phone and they are there, ready to help me. Every time. Again you amaze me with what all you do for us!!!

Carolyn Hunt,
Cullman Power Board