Mobile Service Orders is compatible
For both Apple and Android mobile devices
- Faster response times for service order processing
- Improved Customer Relations
- All digital, no more lost service paper orders
- CSRs no longer have to transcribe handwritten notes
- Field Dispatching
- Maps indicate all service orders within the area, to assist in navigation and prioritization
Field service technicians are faced with increasingly complex tasks and customers with high service level expectations. Often, this means a trip back to the office to sort things out. Utilities need to break through the time delay and paper bottleneck. They need the right service information on demand while in the field. With Orbit Mobile Service Orders, you trade in your clipboards for mobile devices, so that you can control processes and information better. This means faster information on service orders and techs’ schedules, quick rescheduling, and the techs clock more job time and less travel time. Mobile Service Orders allows the utility staff to dispatch and monitor service orders. Field technicians are able to receive dispatched service orders, submit readings and comments, flag service orders that can’t be completed, submit service orders at completion, and have the ability to dispatch a service order to another technician or group from within the field.
It is important to me to know that as a member/owner of CSA, our utility has a say in the operations of the Association.
Cullman Power Board