WHAT CAN CSA DO FOR YOU?

Customer Solutions

WITH CSA YOU CAN:

Provide Superior Customer Service

To Your Customers

In a world where utilities need to do more than just sell products - they also want to build relationships - customer service is a key part of the promise that your company makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. It’s knowing them and connecting on an informed, personal level. It’s providing them options to be involved with your business. Utilities can strengthen their customer service efforts with help from IT. A good CIS allows for the storage and retrieval of the important details of each of your customers and their product usage. Offering payment options like pre-pay and website submittal makes receiving funds both easy and stress-free. Providing opportunities for them to monitor and control their usage makes them involved, informed and conscientious customers. Bottom line, your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the service and support they receive. CSA has been involved in customer service for more than 75 years and we know what you need to succeed.

customer management

Orbit Customer
Management & Billing

Fully integrated, multi-service solution for customer data management, billed services and rates, and other customer accounting and management functions

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Orbit
PrePay

An alternative to traditional billing, placing the payment cycle in the consumer's hands with text, email, or phone usage and balance notifications

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Orbit
Customer Portal

Give your customer the convenience of anytime, anywhere access via desktop, tablet, or mobile device to account information, usage analysis, payment options, and more

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Orbit
Cashier

Integrated cashiering system with graphical user interface that simplifies real-time payment processing, tracking, and compiling

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Orbit
eLockBox Pro

Convert third-party customer checks to electronic payments with next-day funds availability and automated payment posting.

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CSA has a product they can stand behind. They have strong service and strong support.

Christy Rowsey
Pickwick Electric Cooperative

FIELD EFFICIENCY

WITH CSA YOU CAN:

Optimize Field Performance

And Provide Timely Service

No matter how necessary your product is or how experienced your staff, one of the things that customers are most likely to remember is the direct interaction they have with your company. Perhaps more important than office efficiency is the ability to respond to your customer’s needs in a short or immediate time frame. GIS and mapping systems are needed to locate the customer, the system connections to them and the best route to the location. Work management systems provide a quick way to determine what’s needed to provide a solution for the customer. Mobility systems allow for rapid situation analysis and communication. Put together, these IT systems provide an efficient and effective process for a utility to monitor its system, direct the staff in the field and resolve customer issues. CSA has been in business for more than 75 years. We understand the way utilities work.

field efficiency

GIS

UtiliSuite
GIS

GIS solutions map and model the utility's network infrastructure for electric, gas, water, wastewater, propane, and telecom with advanced staking options and mobile viewing

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Orbit
Works

Integrated Work Order Management from staking estimates to closing, cost allocations, inventory issues, asset retirement / salvage, and comprehensive plant management

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Orbit Mobile
Service Orders

Mobile technology for Service Order dispatch, with enhanced workflow navigation and mapping, process monitoring, notifications, and detailed status reporting.

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Orbit
Time Entry

Bring your organization's Payroll Timesheet Management into the digital age with mobile access, labor allocation safeguards, accountability and efficiency

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CSA has gone above and beyond on service and training.

Jan Broyles
Sweetwater Utilities Board

ASSET MANAGEMENT

WITH CSA YOU CAN:

Account for All Business Resources

And Reduce Waste

Asset Management is the art and science of making the right decisions and optimizing the delivery of value. You face mounting pressure to budget your resources, cut costs, and improve utility efficiency. For your business to be successful, you need to control the entire asset management process and ensure that you have the right inventory and the right quantities at the right time. Inaccurate inventory, wasted resources, compliance issues, and service delays are all every day risks for utilities that have serious consequences if not addressed. To mitigate risk, organizations need to know the assets they have, where they are, usage entitlements, who uses them, how they are used, how they are configured, what they cost, and the value they deliver. You need a work management system that consolidates procurement, lifecycle, and disposal in one place for greater efficiency and lower costs. CSA has been aiding utilities with the decision making process since 1938.

asset management

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Orbit
Works

Integrated Work Order Management from staking
estimates to closing, cost allocations,
inventory issues, asset retirement / salvage, and
comprehensive plant management

 

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I pick up the phone and they are there, ready to help me. Every time. Again you amaze me with what all you do for us!!!

Carolyn Hunt,
Cullman Power Board

OFFICE PRODUCTIVITY

WITH CSA YOU CAN:

Maximize Office Productivity

And Increase Efficiency

It’s safe to say that every utility out there wants to run their offices as efficiently as possible. Many people measure their office output by quantity, rather than quality. After all, you can’t fulfill the expectations of customers if employees can’t keep up with the demand. Often those companies fail to recognize that, while workplace productivity is dependent on the employees, it’s quality work that employees’ do that determines efficiency. And what employees can do is most often a product of the available technology. The latest advances in information technology allow your office to stay functioning at its highest capacity and to utilize every positive business opportunity available. Financial management systems allow you to accurately monitor and control the money flow through your utility. Work management systems make it possible to efficiently perform your primary focus – providing service to your customers. Business portals provide effective ways to monitor all of the activities of your utility in one location. CSA is heavily invested in the most efficient and effective systems that keep your utility functioning at its absolute best.

office productivity 2

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Orbit Dynamic Financial
Management System

Manage the financial heart of the utility using flexible accounting tools with comprehensive automation, intelligent tracking and analysis, and extensive reporting.

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Orbit
Works

Integrated Work Order Management from staking estimates to closing, cost allocations, inventory issues, asset retirement / salvage, and comprehensive plant management

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Orbit
Time Entry

Bring your organization's Payroll Timesheet Management into the digital age with mobile access, labor allocation safeguards, accountability and efficiency

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Orbit
Business Portal

A single access point to critical information throughout key utility systems empowering utility employees from Executive Management to CSRs

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Orbit
Boardbook

Digital preparedness for Utility Board Meetings provides paperless access to agendas, business documents, an archive library, and more

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Hardware
Sales

This value-added service is often the least expensive and most efficient way to purchase computers, printers, scanners, network hardware and more.

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It is important to me to know that as a member/owner of CSA, our utility has a say in the operations of the Association.

Mike Manning
Cullman Power Board

DATA ANALYSIS

WITH CSA YOU CAN:

Capitalize on Data Assets

And Understand the Big Picture

Data is everywhere. Today there are over 4.9 billion devices attached to transceivable devices providing IT data to us non-stop, 24 hours every day throughout the year. The number of devices is expected to grow to over 25 billion in 2020 with many magnitudes of growth expected in the energy industry. Talk about ‘BIG data’! Data is now realized as an asset. No longer just an IT asset, but an asset for the entire enterprise. Financial, operations, customer support, engineering, and marketing departments are all provided with data reaching every aspect of an organization. Utility-based customer data is available in many areas such as a CIS system, outage management systems, SCADA systems, AMI solutions and more, making it a time consuming task to gather information or provide timely customer service. What utilities need is a way to store all the data coming in and be able to quickly access it. CSA provides operational support for the monumental task of understanding data.

data analysis

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Meter Data
Management

Interval data analytics providing powerful diagnostic
tools from meter audits to substation
and transformer load studies.

 

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Orbit
Business Portal

A single access point to critical information
throughout key utility systems empowering
utility employees from Executive
Management to CSRs

 

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CSA has a product they can stand behind. They have strong service and strong support.

Christy Rowsey
Pickwick Electric Cooperative