Customer Information System
Access, manage, and maintain all customer information in one location.
The Customer Management & Billing (CMB) module enables you to access, manage, and maintain all your customer information in one location. Your team can easily track customer usage, billing rates, deposits, service orders, collections, customer contacts, account history, and can manage your billing processes more efficiently.
A central repository for all customer information. History of current and past locations. Multiple payment types tied to customer account. Manage deposits. Add, remove meters for service locations, and track meter history. True multi-service billing capability.
Bill in large or small groups by route or cycle. Manage past-due amounts and payment arrangements. Bill print and presentment. Integration with all major AMI providers and CSA’s meter data management option.
Prepay+ empowers your customers to make advance payments ahead of consumption, embracing a pay-as-you-go approach. This flexibility allows customers to efficiently manage their service costs by paying at their convenience and as they see fit.
Mobile Service Orders (MSO)
Create service orders in CMB then use Mobile Service Orders to eliminate the paper. Dispatch, work and close orders electronically to field personnel using a mobile device.
Take payments over the counter for one, or multiple accounts as well as payments not related to a customer account.
Fiber Billing and Provisioning (CMB+Fiber)
This optional feature provides full billing capability for your fiber / broadband service, as well as auto provisioning endpoint devices during installation.