Much of the success of any organization relies upon the output of its workforce. CSA’s Orbit Suite provides a familiar user experience that boosts productivity and minimizes training costs.

In today’s highly specialized and ever-changing world of information technology, utilities do not always have the staff or the time to handle the variety of hardware and software issues that arise. CSA solutions are designed specifically to fit these needs.

Most utilities with fewer than 100,000 customers would never dream of trying to purchase and implement a multi-million dollar IT solution. But through the power of association, our member utilities get just that.

Field service technicians are often faced with complex tasks and customers with high service level expectations. They must be armed with the right information at the right time to help turn every customer interaction into a satisfying experience.

Superior customer service is more than solving customer problems and knowing the utility’s services well. It definitely includes these, but goes beyond.

Financial, operations, customer support, engineering snd marketing are all provided with data reaching every aspect of a utility. So, what do you do with all the data that smart meters dump onto your desk these days?

A GIS tailored for the specific needs of a utility and the management of its infrastructure can be an important tool as utilities strive to decrease operational costs while improving customer service and maintaining competitive advantage.