Penny Promoted to Director of Member Services

We are pleased to announce the promotion of Doug Penny to the position of Director of Member Services, reporting to Richard Adams, Chief Officer, Member Services & Engagement. Doug has been a cornerstone of our company for many years, consistently demonstrating his dedication to providing exceptional service to our members. His extensive experience and deep commitment to excellence have made a significant impact on our member services operations.

Doug’s leadership and expertise have been pivotal in developing and implementing strategies that enhance the overall member experience. He has successfully led numerous initiatives aimed at improving service delivery and member satisfaction. Doug’s promotion is a recognition of his outstanding contributions and his unwavering dedication to our company’s values and goals.

In his new role, Doug will oversee all aspects of member services, ensuring CSA continues to meet and exceed our members’ expectations through continued improvement and innovation in our service offerings. Please join

us in congratulating Doug on this well-deserved promotion and wishing him continued success in his new role.