After completing this course, you will be able to:

• Identify and interpret basic and special reports for all services.
• Understand sources of report information and how data is checked for accuracy.
• Review and interpret billing error reports.
• Use the End-Of-Month (EOM) Balancing Tool to compare statistical reports to the General Ledger.

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After completing this course, you will be able to:

• Understand basic mechanics of the adjustment window.
• Use the CALC window to calculate adjustment amounts.
• Complete special condition adjustments, including those for cable, internet and round-up.
• Generate adjustment reports.

After completing this course, you will be able to:

• Enter multi-month adjustments for simple services and special conditions.
• Identify differences between adjustments versus the void and rebill process.
• Complete tax adjustments.

After completing this course, you will be able to:

• Employ best practices for billing pre-checks and recordkeeping.
• Generate queries and reports for consumption and billing information.
• Use the CALC window for multiple purposes.
• Void and rebill an account.
• Understand the rate change and approval process.
• Complete end-of-month processes for rates and statistical reporting.

After completing this course, you will be able to:

• Employ best practices for billing pre-checks and recordkeeping.
• Generate queries and reports for consumption and billing information.
• Use the CALC window for multiple purposes.
• Void and rebill an account.
• Understand the rate change and approval process.
• Complete end-of-month processes for rates and statistical reporting.

After completing this course, you will be able to:

• Understand billing and rate information specific to TVA.
• Manually calculate minimum bills and billed demands.
• Break down a reactive Time-Of-Use (TOU) account and manually calculate the different steps.